Flavour Hive LTD - Privacy Policy
Last Updated: 01.04.2024
Flavour Hive LTD ("we", "our", "us") is committed to safeguarding the privacy of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws in the United Kingdom.
1. Who We Are
Flavour Hive LTD is a consultancy and events catering company based in the United Kingdom. For the purposes of data protection laws, we are the “data controller” of your personal data. If you have any questions about this policy, you can contact us at:
Contact Details:
Flavour Hive LTD 15132430
Flat 506, Old Ford Locks Apartments, 3 Dace Road, London, E3 2QW
Email: info@flavourhive.london
Phone: +44 7961791272 or +44 7999343858
2. What Personal Data We Collect
We may collect and process the following personal data from you:
- Identity Data: Full name, title, and company information.
- Contact Data: Email address, phone number, and physical address.
- Financial Data: Bank account details, payment card details, and billing information.
- Transaction Data: Details of payments made to or received by you.
- Technical Data: IP address, browser type, and other technology on the devices you use to access our website.
- Marketing Data: Your preferences in receiving marketing communications from us.
3. How We Collect Your Data
We collect your personal data through:
- Direct interactions: You may provide your personal information by filling out forms on our website, communicating with us via email or phone, or during our consultancy or catering services.
- Automated technologies: As you interact with our website, we may collect information using cookies and similar tracking technologies.
4. How We Use Your Data
We may use your personal data for the following purposes:
- Service Provision: To provide consultancy services, event catering, and any related services.
- Billing and Payments: To manage and process payments, invoices, and account details.
- Marketing Communications: To send you updates about our services, special offers, and events, where you have consented to receive these communications.
- Legal Obligations: To comply with applicable laws, regulations, or legal processes.
- Website Improvement: To analyse website usage and improve our services.
5. Legal Basis for Processing
We rely on the following legal grounds to process your personal data:
- Contractual Necessity: When we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate Interests: For our legitimate business interests, such as improving our services, provided that your rights are not overridden.
- Consent: When you have given us explicit consent to process your personal data, particularly for marketing communications.
- Legal Obligations: To comply with any legal obligations that we are subject to.
6. Sharing Your Personal Data
We may share your personal data with:
- Service Providers: Third-party vendors who provide IT, payment processing, and administrative services.
- Professional Advisors: Lawyers, accountants, and other professional advisors.
- Legal Authorities: Where required by law, we may disclose your personal data to government bodies, regulators, or legal enforcement agencies.
We will not sell, distribute, or lease your personal data to third parties unless we have your permission or are required by law to do so.
7. International Transfers
We do not transfer your personal data outside the United Kingdom or European Economic Area (EEA). Should any such transfer occur in the future, we will ensure it is done in compliance with applicable data protection laws, and appropriate safeguards will be implemented.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law, we must retain basic information about our clients (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
9. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
- Access: You can request access to your personal data.
- Rectification: You can ask us to correct any inaccuracies in your personal data.
- Erasure: You can request that we delete your personal data, subject to certain conditions.
- Restriction: You can request that we limit the processing of your personal data.
- Objection: You can object to the processing of your personal data based on legitimate interests or direct marketing.
- Portability: You can request the transfer of your personal data to a third party.
To exercise any of these rights, please contact us at [Your Email Address]. We will respond to your request within one month.
10. Data Security
We are committed to ensuring that your personal data is secure. We have put in place appropriate security measures to protect your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.
We also limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
11. Cookies
Our website uses cookies to enhance user experience and analyse website traffic. For detailed information on the cookies we use and how to manage your preferences, please refer to our [Cookie Policy].
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and where appropriate, notified to you by email or through other communication channels.
13. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's data protection authority. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
ICO Contact Details:
Website: [https://ico.org.uk/](https://ico.org.uk/)
Phone: 0303 123 1113
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@flavourhive.london
Phone: +447961791272/+447999343858
This Privacy Policy was last updated on 01.04.2024.
This Privacy Policy is compliant with the UK GDPR and the Data Protection Act 2018.